What is the status of my order?
To view the status of your order click on the "My Account" link found at the top of the page. You will be able to view your order history and get detailed information on the progress of your order.
Please allow 5-10 business days to process your order. Once your order is shipped you will receive an email with your tracking information. Should there be a delay in the processing of your order you will receive an email with an explanation and any steps needed on your behalf to complete the order.
Be sure to check your “junk mail" box in the event your ISP flagged the email as spam. To insure you receive our emails add us to your safe sender list.
Why am I not getting my order and shipping confirmation emails?
There are a number of reasons why you may not be getting these emails. One way to assure you receive these emails is to add firstname.lastname@example.org to your address book. By doing this you are telling your Internet Service Provider our emails are not spam and they will not go in your junk folder or be bounced by your ISP.
What forms of payment do you accept?
We currently accept all major credit cards; Visa, MasterCard, Discover, American Express, Diners Club, JCB, PayPal, Apple Pay and Android Pay for all orders.
I paid through PayPal, what shipping address will my order go to?
The shipping address comes from your PayPal account and can’t be changed when placing the order. Please log onto PayPal before placing the order and change the shipping address desired.
Why was my order cancelled?
1. You may have made a duplicate order. When this happens we cancel one of the orders to make sure that you were not charged twice.
2. You may have failed to respond, in a timely fashion, to an important email. Often these emails relate to verifying your information, or completing payment.
*If you have any questions about your canceled order, please contact us with your name and order number.
Can I cancel my order?
Unfortunately, we are unable to cancel your order once it has been shipped and obtains a tracking number.
If you do not wish to keep this package you may refuse it upon delivery to be returned to our company for a full refund.
Can I change my address on my order?
We do apologize, unfortunately we are unable to alter billing or shipping information once your order has been placed for security purposes. We can request cancellation for your order in which you may then replace if we are able to intercept the package from being shipped. Please allow 24 business hours for a confirmation email if you wish to proceed with cancellation.
Do I have to pay shipping for my return items?
Yes, you are responsible for getting your return item(s) back to the appropriate warehouse.
We recommend that you obtain a tracking number when returning your package. If packages are not checked in at the warehouse and you do not have tracking the return may not be processed.
When I request an exchange, will the replacement item be held for me?
Unfortunately we cannot 100% guarantee that our warehouse will be able to successfully hold your item so we suggest that you ship your item back as soon as possible for your exchange to be processed.
How long will it take for my return to be processed?
Once we have received your return at our warehouse, it should take between 2-7 business days to complete. You will receive email confirmation once the return is completed.
Can I return a pair of shoes?
Yes, if there is a defect or the shoe is unworn and within our return policy window.
All shoe returns must come with the original shoe box otherwise you are subject to a $3 restocking fee.
Returned shoes will NOT be accepted if the original shoe box has been used as packaging or is damaged in any way.
I received a Defective/Damaged item, what do I do?
Please email us at email@example.com with your order number and photos of the Defect/Damage for review by our quality assurance department.
Still can’t find what you’re looking for?
No worries. We are here to help.
contact the warehouse: 401-314-3350